An inspiring career awaits you! 
 
The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers in qualifying roles may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The overall objective and purpose of the Starbucks Manager are to direct all aspects of the Café / Starbucks outlet ensuring our guests receive a pleasurable experience.  The incumbent is responsible for the supervision of all aspects of the Café / Starbucks functions in accordance with Kessler Collection and Starbucks Corporate standards. They are to provide inspiring and strategic leadership while directing the activities of the Culinary Department in support of the mission, core values, standards, and goals established by the company.

CORE RESPONSIBILITIES

Primary areas of responsibility include, but are not limited to the following:

• Oversees the day-to-day operations of the Café / Starbucks outlets staff ensuring that the total guest experience is second to none. 
• Preparing food and beverage products for customers to assist service staff during peak business levels.
• Creates and edits work schedules and evaluates work performance of GPs while keeping with the assigned Labor Standards
• Ensures compliance with all food & beverage policies, standards, and procedures.
• Ensures compliance with all Starbucks promotions, regulations, and requirements.
• Makes certain corrective action is taken to continuously improve service results. 
• Interview, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, and recommend discipline when appropriate.
• Prepares annual budget in partnership with the Director of Food & Beverage
• Handles purchasing of all essential supplies and materials and completes inventory as needed/required.
• Direct the efforts of the Café / Starbucks Supervisor, providing development and career growth opportunities.
• Inspects Café / Starbucks and the surrounding areas for neatness and cleanliness.
• Inspects Café / Starbucks prep area and kitchen utensils and equipment to ensure sanitary standards are met.
• Requisitions and inspects food, supplies, and equipment to maintain stock levels and ensure standards of quality are met.

KNOWLEDGE, SKILLS, AND ABILITIES 

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

• Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
• Generates alignment - Ensures proper time and effort is spent to build high-level performance and consistency throughout collection.
• Leads with courage - Provides a culture of accountability.
• Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve goals.
• Must possess excellent computer skills, including Microsoft Word, Excel, and Outlook
• Requires good communication skills, both verbal and written
• Ability to respond promptly to customer needs.
• Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
• Ability to prioritize and maintain multiple tables at a time.
• Ability to maintain and build relationships with existing and potential clients as well as industry contacts
• Proficient in Micros POS system

MINIMUM QUALIFICATIONS

• High School diploma - required
• 3+ years of relevant work experience in similar scope and title – required
• Experience within luxury brand/markets – preferred
• Manager food safety certification and TIPS training certification - preferred or attained within 30 days

SUPERVISORY RESPONSIBILITIES

Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection. 

• Café / Starbucks Supervisors

WORK ENVIRONMENT 

The work environment/conditions described herein are representative of those that an incumbent may experience.

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
• Must be able to work safely in a kitchen environment with high temperatures and humidity

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

• While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
• Push, pull, and lift up to 50lbs on a weekly basis.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus,  airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time. 

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.